What's That Popup? Understanding Computer Alerts on Windows

By - Kerry
06.09.25 08:30 PM

You’re checking your email or reading the news—and bam!
A scary-looking window pops up on your screen.

Maybe it says your computer has a virus.
Maybe it’s asking for your password.
Maybe it’s flashing red and wants you to “Click Here Immediately.”

Here’s the good news:
Most popups can be ignored, closed, or safely dismissed—and once you understand where they come from, you won’t have to panic the next time one appears.

🛠️ Popups That Are Actually Helpful

    Some popups come from Windows itself or trusted software you’ve installed.

    These are usually:

    • Small and calm-looking

    • Found in the bottom right corner of your screen (called the “system tray”)

    • From sources like:

      • Windows Security

      • Microsoft Defender Antivirus

      • Your printer or update manager

    What to do:
    ✅ These can usually be closed safely or ignored if they’re just informational.
    ✅ If you’re not sure, take a screenshot or jot down what it says—and ask someone you trust (like Hendo Help Desk 😊).


🛡️ Popups From Your Antivirus Software

    If you use software like NortonMcAfee, or Malwarebytes, it may occasionally pop up to:

    • Let you know a scan was completed

    • Ask for permission to remove a file

    • Offer an upgrade or paid plan

    What to do:
    ✅ These are usually okay. Look for your antivirus brand name at the top of the window.
    ⚠️ Watch out for upsell ads that try to pressure you into buying more features.

      🚨 Popups That Are Trying to Scam You

        These are the tricky ones. They often:

        • Use scary language (“Your computer is infected!”)

        • Claim to be from Microsoft (but aren't)

        • Urge you to “Click Here,” “Call This Number,” or “Install Now”

        • Take over your whole screen with red text or flashing alerts

        What to do:
        ❌ Do NOT click anything inside the popup.
        ❌ Do NOT call the number.
        ❌ Do NOT install any suggested software.

        Instead:

        1. Try closing the tab or browser (especially if you were online when it appeared).

        2. If that doesn’t work, press Ctrl + Alt + Delete and choose Task Manager. Find your browser and select End Task.

        3. Still stuck? Restart your computer.

        If you're ever unsure—just ask. Scammers want you to act fast and feel afraid. We're here to help you do the opposite.

          ✅ Quick Tips to Stay Safe

        • Never share your password, even if a popup looks official.

        • Don’t trust messages that say your “IP address is exposed.”

        • Don’t install extra tools unless someone you trust recommends it.

        • Install updates only through Windows or your antivirus software.

        • 💙 You’re Smarter Than the Scam

          Remember—just because something pops up doesn't mean it's important.
          With a little know-how (and a few gentle tips), you can stay calm and in control.

          And if something ever feels off?
          Take a deep breath, close what you can, and reach out to Hendo Help Desk.
          You’ve got this—and I’ve got your back.

          Kerry

          Technology Companion for Seniors Hendo Help Desk
          http://www.hendohelpdesk.com/

          Kerry brings not just skill, but heart to Hendo Help Desk. She specializes in working with seniors, offering guidance tailored to each person’s learning style — whether visual, conversational, or hands-on. Her approach is friendly, non-judgmental, and rooted in connection.